Frequently Asked Questions
Quick answers to the most common questions about Bettencourt POS
How do I process a refund?
Go to Orders → find the completed order → click Refund. Enter the refund amount and a reason.
What do I do about a till variance?
At shift close, enter the actual cash count. The system compares Expected vs Actual and records the variance. Report significant variances to your manager.
How do I void a paid order?
Go to Orders → find the order → click Void Order. Only Admins and Executives can void. Enter a reason.
How do I hide a sold-out product?
Go to Settings → Products → toggle Active off.
How do I add a new staff member?
Go to Settings → Users → New User. Enter name, email, role, and PIN.
How do I reset a staff member's PIN?
Go to Settings → Users → click the user → change the PIN field → Save.
How do I view past sales?
Go to Reports → Sales Report → use the date picker to select any past period.
How do I print the End of Day summary?
Go to Reports → End of Day → select the date → click Print.
How can I find which cashier handled an order?
Go to Orders → open the order → the "Served by" field shows the cashier.
How do I check a gift card balance?
Go to Gift Cards → search by the gift card code.
Why isn't a customer earning loyalty points?
Ensure the customer was linked to the order before checkout. Points only accrue on completed orders.
How do I change a product price?
Go to Settings → Products → click the product → update the price → Save. Takes effect immediately.
How can I see who opened the cash drawer?
Go to Cash Control → Shift History for shifts. Check the Audit Log for no-sale drawer openings.
How do I see expenses by supplier?
Go to Expenses → click a supplier card to filter, or click a vendor badge to open the Vendor Detail page.
The POS is not loading — what should I do?
- Press F5 to refresh. 2. Check internet. 3. Try Chrome. 4. Contact KareTech Solutions.
Can I use the system on a tablet?
Yes. Works on screens 10 inches and larger. Desktop app recommended for dedicated terminals.
What is Ctrl+K?
Opens the Command Palette — quick search to jump to any page.
I entered my PIN wrong too many times
Wait 60 seconds (5-attempt lockout). Or use email login (managers only).
An SMS notification shows "Failed"
Go to Notifications → Log tab. Common causes: wrong phone format (needs +592), daily limit reached, or carrier blocking.
How do I connect to accounting software?
Go to System → Webhooks → add an endpoint. Contact KareTech for custom integration.
How do I set my default startup page?
Go to Settings → My Workspace → select your preferred landing page.
How do I display the menu on a TV?
Navigate to pos.bettencourtgy.com/menu-board → click fullscreen.
How do I share the online ordering link?
Your link: pos.bettencourtgy.com/order. Share via WhatsApp or print as QR code.
New Features FAQ
How do I create a recurring invoice?
Go to Finance → Recurring Templates → New Template. Set type, customer, items, frequency, and next run date.
How do I assign a price list to a customer?
Go to Customers → open the profile → select a price list → Save. See Price Lists.
What are combo products?
Combo products bundle items at a package price. Create in Settings → Products by adding components. See Settings.
How do I set up receipt printers?
Go to Settings → Printers → New Printer. See Printers.
Can I use the system offline?
Yes, with the desktop app. See Desktop App.
How do I generate a customer statement?
Go to Finance → Customer Statements → select customer → set date range → Print Statement.
How do I back up my data?
Go to System → Backup. Automatic nightly + on-demand. See Backup.
How do I manage table reservations?
Go to Reservations → New Reservation. Enter customer, date, time, party size, and table. See Reservations.
How do I set up the floor plan?
Go to Settings → Floor Plans → New Floor. Drag and drop tables onto the grid. See Floor Plans.
Where can I see all report types?
Go to Reports. There are 13 report types including Sales, Department Totals, Tips, Production, and Customer Analytics. See Reports.