Delivery & Platform Orders
Manage delivery orders, track fulfilment, and integrate with delivery platforms
Navigate to: Dashboard → Orders (filter by Delivery type)
Delivery Orders
Creating a Delivery Order at the POS
- Start a New Sale
- Set order type to Delivery
- Link or create a customer (the delivery address is pulled from the customer profile)
- Add items to the cart
- Process payment
- The order is tagged as Delivery and appears in Orders and on the Kitchen Display
Delivery Address
When order type is set to Delivery, the system pulls the address from the linked customer profile. If the customer has no address on file, you will be prompted to enter one.
To update a customer's delivery address:
- Go to Customers
- Open the profile
- Update the Address field
- Click Save
Tracking Delivery Status
Delivery orders show a fulfilment status badge alongside the payment status:
| Status | Meaning |
|---|---|
| Preparing | Kitchen is working on the order |
| Ready | Order is prepared and waiting for pickup/dispatch |
| Dispatched | Order has left the premises |
| Delivered | Order has been delivered to the customer |
Update the status from the order detail view as the order progresses.
Platform Integration
For businesses receiving orders from external delivery platforms, the system can display platform orders alongside regular POS orders.
Viewing Platform Orders
- Go to Orders
- Filter by Delivery type
- Platform orders are tagged with the platform name
Processing a Platform Order
Platform orders appear in the same workflow as regular orders. They show on the Kitchen Display and follow the same preparation and status-tracking flow.
Tips
- Always verify the delivery address before dispatching
- Use the Notes field on orders for special delivery instructions (gate code, landmark, etc.)
- Track delivery times in the order history to identify bottlenecks